Legal Documentation
Privacy Policy — Malo Dental London
Domain: malodentallondon.org | Last Updated: 19 April 2026 | ICO Registration: ZA458291
1. Who We Are
Malo Dental London Ltd ("Malo Dental London", "we", "us", "our") is a company registered in England and Wales (Companies House Reg. #10849326, VAT GB287401852). Our registered address is 18 Lamb's Conduit Street, Bloomsbury, London WC1N 3LE, United Kingdom. We operate the website malodentallondon.org. For data protection enquiries, contact us at privacy@malodentallondon.org.
2. UK GDPR and Data Protection
We are registered with the Information Commissioner's Office (ICO) under registration number ZA458291. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For visitors based in the European Union, we also comply with the EU GDPR to the extent applicable. This Privacy Policy explains what data we collect, how we use it, and the rights you hold over it.
3. Data We Collect
We may collect the following categories of personal data:
- Identity data: name, username or similar identifier.
- Contact data: email address, phone number, billing and delivery addresses.
- Transaction data: details of products purchased, payment method (we do not store full card details), order history.
- Technical data: IP address, browser type and version, time zone, browser plug-in types, operating system and platform, and other technology on the devices you use to access malodentallondon.org.
- Usage data: information about how you use our website, products and services.
- Marketing and communications data: your preferences in receiving marketing from us and your communication preferences.
4. How We Use Your Data
We use your personal data for the following purposes and on the following legal bases:
- Processing and delivering orders — necessary for performance of a contract.
- Managing customer accounts — necessary for performance of a contract.
- Sending order confirmations and service communications — necessary for performance of a contract and our legitimate interests.
- Sending marketing communications (where you have opted in) — consent.
- Improving our website and products — legitimate interests.
- Complying with legal and regulatory obligations — legal obligation.
5. Cookies
We use cookies and similar tracking technologies on malodentallondon.org. Essential cookies are strictly necessary for the operation of our website and cannot be disabled. We use the mdl_consent key in localStorage to record your cookie consent preferences. Non-essential cookies (analytics, marketing) are only set after you have given your consent via our cookie banner. You may withdraw consent at any time by clearing your browser's localStorage or by contacting privacy@malodentallondon.org. We comply with the UK Privacy and Electronic Communications Regulations (PECR) in respect of cookies.
6. Data Sharing
We do not sell your personal data. We may share your data with trusted third-party service providers who assist us in operating our business (payment processors, shipping carriers, email service providers) under data processing agreements that bind them to confidentiality and data protection standards consistent with UK GDPR. When shipping internationally, your data may be transferred outside the UK; we ensure appropriate safeguards are in place for such transfers.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Order and transaction records are retained for six years in compliance with HMRC requirements. Marketing data is retained until you unsubscribe or withdraw consent.
8. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- The right to be informed about how your data is used.
- The right of access — you may request a copy of the personal data we hold about you.
- The right to rectification of inaccurate or incomplete data.
- The right to erasure ("the right to be forgotten") in certain circumstances.
- The right to restrict processing in certain circumstances.
- The right to data portability.
- The right to object to processing based on legitimate interests or for direct marketing.
- Rights in relation to automated decision-making and profiling.
To exercise any of these rights, please contact us at privacy@malodentallondon.org. You also have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113.
9. CCPA Notice for US Visitors
If you are a resident of California, you have rights under the California Consumer Privacy Act (CCPA) including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact privacy@malodentallondon.org and identify yourself as a California resident.
10. Contact for Privacy Matters
Privacy enquiries: privacy@malodentallondon.org
Malo Dental London Ltd, 18 Lamb's Conduit Street, Bloomsbury, London WC1N 3LE, United Kingdom.
Terms of Service — Malo Dental London
Domain: malodentallondon.org | Last Updated: 19 April 2026
1. Introduction
These Terms of Service ("Terms") govern your use of the website malodentallondon.org and any purchase you make from Malo Dental London Ltd, a company registered in England and Wales (Companies House Reg. #10849326, VAT GB287401852) at 18 Lamb's Conduit Street, Bloomsbury, London WC1N 3LE, United Kingdom. By using our website or placing an order, you agree to these Terms. Please read them carefully.
2. Products and Descriptions
We take care to ensure that product descriptions, images and prices on malodentallondon.org are accurate at the time of publication. However, we cannot guarantee that all descriptions are entirely error-free. If we discover a material error in the description or price of a product you have ordered, we will contact you before processing the order.
3. Orders and Contract Formation
An order placed on malodentallondon.org constitutes an offer to purchase. A contract is formed when we send you an order confirmation email and dispatch the goods. We reserve the right to decline an order at any time prior to dispatch and will provide a full refund if payment has been taken.
4. Pricing and Payment
All prices shown on malodentallondon.org are in Great British Pounds (GBP) and are inclusive of UK VAT where applicable. Payment is processed securely at checkout. We do not store payment card details.
5. Delivery
We aim to dispatch orders within 2 working days. Delivery times vary by destination. Free standard delivery is available on UK orders over £40. International orders are subject to additional shipping charges calculated at checkout. We are not responsible for delays caused by customs, postal services, or events outside our control.
6. UK Consumer Rights — Distance Selling and 14-Day Return Policy
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK distance selling regulations), you have the right to cancel an order placed on malodentallondon.org within 14 calendar days of receiving your goods, without giving a reason. To exercise this right, notify us in writing at hello@malodentallondon.org or by post to our registered address within the 14-day cancellation window.
Returned items must be in their original, unused condition and packaging. We will refund the cost of the goods and standard outward delivery within 14 days of receiving the return. Return postage costs are the customer's responsibility unless the item is faulty or incorrectly described. Certain hygiene products that have been opened or used are exempt from the right of return for hygiene reasons, in accordance with Regulation 28(3) of the Consumer Contracts Regulations.
7. Faulty or Damaged Goods
Under the Consumer Rights Act 2015, you are entitled to a repair, replacement or refund if goods are faulty, not as described, or not fit for purpose. Please contact hello@malodentallondon.org with your order number and a description of the issue. We will respond within 2 working days.
8. Limitation of Liability
To the maximum extent permitted by law, Malo Dental London Ltd's liability to you in connection with any order shall not exceed the price paid for the relevant product(s). We are not liable for indirect, consequential or economic losses. Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.
9. Intellectual Property
All content on malodentallondon.org, including text, images, design, logos, and product names, is the intellectual property of Malo Dental London Ltd or its licensors. You may not reproduce, distribute, or use any content without our prior written permission.
10. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any dispute arising from these Terms or from your use of malodentallondon.org shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer rights you may have under the law of your country of residence.
11. Changes to These Terms
We reserve the right to update these Terms at any time. The current version will always be available at malodentallondon.org. Continued use of the website or services following any update constitutes acceptance of the revised Terms.
12. Contact
For any queries regarding these Terms, contact us at hello@malodentallondon.org or write to Malo Dental London Ltd, 18 Lamb's Conduit Street, Bloomsbury, London WC1N 3LE, United Kingdom.